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eMedNY Provides Personal Care and CDPAP Update

The Situation Report | March 24, 2025

SMS and Voice Call MFA Options on PE Maintenance Portal Will be Discontinued 

On April 1st, SMS and Voice Call Multi Factor Authentication (MFA) Options on the Provider Enrollment (PE) Maintenance Portal will be discontinued. Providers that currently use the PE Maintenance Portal and utilize one or both of these MFA options, will need to select and enroll in an alternative MFA method. 

Providers are required to set up ONE option, but eMedNY recommends that providers set up at least TWO options. These options are available: 

  • OKTA Verify - use a push notification sent to mobile app 
  • Security Key or Biometric Authenticator 
  • Google Authenticator 

For more information and additional help on each of these MFA options, eMedNY recommends referring to the IAM User Guide located here.

HCANYS members that have questions or concerns about the PE Maintenance Portal can contact the eMedNY Call Center: 1-800-343-9000.