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Patients are also customers, and their experience impacts the agency. The patient's experience shapes what they tell their friends and family about their care as well as impacting agency star ratings and payment under HHVBP. While agencies focus efforts on quality programs, staffing, marketing, and financial strategies with gains being realized and measured, they often struggle when it comes to approaches for improving patient experience ratings. This series will take agencies through best practices of working within their organization to show improvement in these ratings. How can your agency staff specifically focus on improving the patient experience? This series will breakdown the CAHPS survey for management professionals into the three key categories of scoring. These sessions will also take a look at how the patient experience impacts the agency's bottom line for HHVBP and star ratings. Taught by Melinda Gaboury, CEO of Healthcare Provider Solutions. This will ensure managers and C-Suites identify where opportunities are being left on the table. Tuesday June 3, Tuesday June 10, and Thursday, June 19, 2025

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This summit is being graciously hosted by the Albany College of Pharmacy and Health Sciences (ACPHS) in Albany, NY. Partnering to coordinate are ACPHS, the Home Care Association of NYS (HCANYS), Sepsis Alliance, END SEPSIS, IPRO, the Healthcare Association of New York State (HANYS), Statewide Senior Action Council – and additional organizations who are joining us daily. As in these prior collaborative sepsis summits, we invite you to join in partnering, co-sponsoring/co-endorsing, and participating in this critical summit.

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How GUIDE is Transforming Dementia Care for Families and Frontline Providers.

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HCA E&R was awarded funding from the Mother Cabrini Health Foundation to implement a scholarship program for existing employees of hospice and home care agencies to enable them to provide scholarship funds for their employees to engage in career advancing educational programs in the field of nursing.

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A robust emergency preparedness program will guide your agency through all possible emergencies. This session will discuss the emergency preparedness standards and provide tips to ensure your emergency preparedness program is current and ready to activate at all times.

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After the basic foundations, or "Nuts and Bolts" of home health comes the layers of application for documentation by field clinicians, such as survey preparedness, payment audits and the Payment Driven Groupings Model!

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It's that time again! Annual updates to the ICD-10 code set impact documentation, billing, and payment. Learn which codes are added, which are expanded, and which are deleted in the 2026 update to decrease the burden of corrections due to diagnosis coding mishaps.

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October 27 & 28: Workshop in NYC from 8:00 am - 4:00 pm. HCA Member: $559 Non-Member: $659 October 29: Optional COS-C exam* in NYC. 9:00 - 11:30 am. *Separate registration is needed to take the COS-C exam. Visit www.oasisanswers.com to register for the COS-C exam. Initial Exam = $250 Renewal Exam = $200

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This session is designed for health care providers looking to navigate the complexities of managed care contracts. We will share practical tips and strategies to help you kickstart your negotiation process, understand key contract terms, and build strong relationships with payers. Don't miss this opportunity to equip yourself with the knowledge and tools necessary for successful contract negotiations in today's dynamic health care landscape!

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This session is a MUST attend! It will highlight all of the updates for 2026 and best practices for implementing any changes that agencies may see as a challenge.

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